Safeguarding vulnerable groups is a cornerstone of healthcare, ensuring patients are treated safely and securely. As a locum pharmacist, ensuring compliance with regional safeguarding systems is critical. The Disclosure and Barring Service (DBS) in England and Wales and the Protecting Vulnerable Groups (PVG) Scheme in Scotland are two key systems that play a vital role in protecting vulnerable populations. This blog delves into their differences and similarities, offering locum pharmacists essential insights into these systems to ensure compliance and maintain patient safety.
The Disclosure and Barring Service (DBS), established in 2012, helps employers in England and Wales make informed hiring decisions. DBS checks assess individuals' backgrounds to prevent those with serious criminal convictions from working with vulnerable groups.
The Protecting Vulnerable Groups (PVG) Scheme, introduced in Scotland in 2011, is tailored to Scotland’s safeguarding framework. It ensures individuals working with vulnerable populations are thoroughly vetted and monitored, offering an additional layer of protection for children and vulnerable adults.
Both systems aim to protect vulnerable groups by identifying individuals who pose a risk and preventing their employment in sensitive roles.
| Aspect | DBS | PVG |
| Purpose | Protects vulnerable groups through background checks. | Protects vulnerable groups through vetting and monitoring. |
| Types of Checks | Standard, Enhanced, Enhanced with Barred Lists. | Enhanced and standard checks only. |
| Monitoring | Requires a subscription to the Update Service for continuous updates. | Automatically updates individual’s status. |
| Barred Lists | Single list for children and vulnerable adults. | Separate lists for children and vulnerable adults. |
| Employer Role | Employer or individual can initiate checks. | Employer or authorised organisation must initiate checks. |
| Legal Requirement | Mandatory for roles involving children and vulnerable adults. | Mandatory for roles involving children and vulnerable adults. |
Although the DBS and PVG share the same fundamental goal of safeguarding vulnerable groups, there are key differences in how they are implemented and managed. These differences can impact the application process, monitoring procedures, and even the costs involved. Let’s now take a closer look at the specific distinctions that locum pharmacists should be aware of when navigating these two systems.
| Aspect | DBS | PVG |
| Geographic Scope | Covers England and Wales. | Exclusive to Scotland. |
| Administering Bodies | Managed by the Home Office. | Administered by Disclosure Scotland. |
| Application Process | Applications can be initiated by employers or individuals. Processing time varies. | Applications must be processed by an employer or authorised organisation. Generally faster. |
| Continuous Monitoring | Requires registration with the Update Service for periodic updates. | Automatically updates a person’s status if new relevant criminal activity is discovered. |
| Cost | Requires a subscription fee for the Update Service. | No additional fees for automatic updates, making it more cost-effective. |
| Criminal Conviction Thresholds | May allow individuals with minor convictions to work with vulnerable groups if their crime is not listed in the Barred List. | Enforces stricter regulations, automatically barring individuals with severe criminal records. |
| Regulatory Framework | Operates under the Safeguarding Vulnerable Groups Act 2006. | Governed by the Protection of Vulnerable Groups (Scotland) Act 2007. |
Locum pharmacists often transition between Scotland, England, and Wales. Understanding the requirements of each system ensures compliance, prevents delays, and maintains patient safety. For instance:
Failing to adhere to these requirements can lead to delays in starting work and jeopardise patient safety standards.
Understanding the differences between DBS and PVG is critical for locum pharmacists working across borders. These systems are integral to safeguarding vulnerable groups and ensuring compliance with regional regulations. By staying informed and proactive, pharmacists can prioritise patient safety and avoid unnecessary employment delays.
Ready to get started? Contact Verovian Pharmacy Agency today for expert guidance on DBS and PVG applications and to simplify your compliance process.
Scotland offers competitive pay rates, particularly in rural areas, and prioritises preventative, patient-centred healthcare. With diverse settings ranging from urban to rural, you can achieve career growth and a better work-life balance while enjoying the stunning Scottish landscape and culture.
Other Considerations: As a locum who works in England, it is expected that you are versed in the following. Here is a reminder for you to check off your list:
Verovian Pharmacy Agency supports locum pharmacists every step of the way, from PVG registration to guidance on PGDs and sourcing suitable shifts. Embark on this enriching career journey with confidence and professional backing.
In the United Kingdom, 1 in 5 people live with a disability, and surprisingly, 80% of these disabilities are hidden—conditions that are not immediately visible but can significantly affect daily life. For pharmacy staff, these hidden disabilities can create additional hurdles in an already fast-paced, high-pressure environment. Without proper awareness and support, these challenges can limit a team member’s ability to succeed.
For pharmacy employers, recognising and addressing hidden disabilities within your team is not just a legal requirement but an opportunity to build a more inclusive and supportive workplace. By fostering an environment that values diversity and provides the right accommodations, you can boost team morale, enhance productivity, and improve overall well-being.
In this blog, we’ll explore the realities of hidden disabilities among pharmacy staff and offer practical solutions for creating a more inclusive and supportive work environment.
Hidden disabilities are a reality for many pharmacy professionals, significantly influencing their experience in the workplace. Balancing health needs with the demands of their role often requires additional effort, particularly in maintaining the high levels of precision and productivity expected in a pharmacy setting. Without adequate support, this can lead to burnout and a sense of isolation.
Fear of stigma or being perceived as less capable may deter some individuals from disclosing their condition, leaving their needs unmet and adding to their stress. Among pharmacy professionals, some of the common non-visible disabilities include:
Conditions like anxiety, depression, or post-traumatic stress disorder (PTSD) can create hurdles in a fast-paced pharmacy setting. A pharmacist experiencing anxiety might find high-pressure situations, such as resolving customer complaints or working through long queues, particularly overwhelming. Similarly, depression can cause fatigue and difficulty concentrating, which may affect accuracy in dispensing medications.
Invisible physical conditions such as fibromyalgia, lupus, or diabetes can significantly impact stamina and energy levels. A technician with fibromyalgia may struggle with chronic pain and fatigue while standing for long periods. For someone managing diabetes, rigid schedules or limited access to breaks can make it difficult to maintain their blood sugar levels, potentially leading to health complications during a shift.
Pharmacy professionals with neurodivergent traits, such as autism or ADHD, may face unique challenges. A pharmacist with autism might have difficulty navigating the sensory overload of a busy pharmacy, including bright lighting, constant noise, or frequent interruptions. Meanwhile, a technician with ADHD may excel at multitasking but struggle with staying organised or managing time during peak hours.
Hearing impairments or partial vision loss can pose specific challenges, particularly in communication or handling fine details. A pharmacist with partial hearing loss might find it difficult to understand soft-spoken patients or colleagues in a noisy environment. Likewise, someone with visual impairments may need specialised tools or adjustments to perform tasks like reading prescriptions or entering data into a system.
Conditions like rheumatoid arthritis or migraines can lead to unpredictable health episodes, requiring flexibility in work schedules. A staff member with migraines might need time off at short notice, while someone with arthritis may need adaptive equipment to reduce strain during repetitive tasks.
Creating an environment where team members feel comfortable disclosing hidden disabilities is crucial. Pharmacy employers should foster a culture of openness and inclusivity, where employees feel safe to discuss their conditions without fear of judgement or discrimination. This starts with encouraging open conversations and showing empathy, and should be reinforced by clear policies that protect confidentiality and ensure that employees' needs are met with respect and care.
One of the most effective ways to support staff with hidden disabilities is to offer flexibility in working hours and responsibilities. For example, a pharmacy team member with chronic pain might require breaks more frequently or need to modify their work schedule. Flexible working hours or job-sharing arrangements can help accommodate these needs without compromising the quality of service. Remote work options or a hybrid model can also be beneficial for those with mental health conditions or those requiring regular medical appointments.
The Equality Act 2010 requires employers to make reasonable adjustments to ensure that all employees can perform their duties effectively. For instance, if an employee has a sensory impairment, it might involve providing assistive technologies such as screen readers or hearing aids. For someone with ADHD, offering organisational tools or structured routines could improve their ability to stay focused. These adjustments might seem small, but they can make a significant difference in enabling employees to perform their roles to the best of their ability.
Given the high-stress environment of many pharmacy settings, mental health support is essential. Employers should make mental health resources available to their team, whether it's through Employee Assistance Programs (EAPs), regular mental health check-ins, or access to therapy or counselling. Creating a work culture that normalises discussions about mental health can help employees feel supported and less isolated. Encouraging staff to seek help when needed is key to preventing burnout and maintaining long-term productivity.
Educating managers and team members about hidden disabilities is crucial to creating an inclusive workplace. Training should focus on awareness, empathy, and recognising the signs of stress or difficulty that may not be immediately visible. Ensuring that everyone understands how to communicate effectively with colleagues who may have hidden disabilities, as well as how to provide the appropriate support, can reduce misunderstandings and foster a more harmonious working environment.
For pharmacy employers to effectively support staff with hidden disabilities, regular feedback is essential. Having open channels for employees to discuss how well they feel supported and if there are areas for improvement can help the employer make any necessary adjustments. Regular feedback ensures that support is always aligned with employees’ needs and creates a proactive, responsive workplace culture.
Ensuring that the workspace is physically and mentally comfortable for all team members is key to supporting employees with hidden disabilities. This could involve modifying the physical environment, such as offering ergonomic equipment for someone with arthritis or adjusting lighting or noise levels for someone with sensory sensitivities. Providing a comfortable space to take breaks can also help employees manage fatigue, particularly for those with chronic conditions or mental health struggles.
Creating an inclusive workplace isn’t just the right thing to do; it also makes good business sense. For pharmacy organisations, fostering inclusivity by supporting employees with hidden disabilities can lead to numerous benefits that directly impact the bottom line.
As a pharmacy owner or employer, you have the opportunity to set the tone for a supportive and inclusive workplace that benefits all team members. Supporting staff with hidden disabilities goes beyond legal obligations—it’s a commitment to the wellbeing and success of your team. The rewards are evident: higher employee engagement, improved retention, and a positive reputation. As the pharmacy sector continues to grow, prioritising inclusivity is essential—because when your employees thrive, your pharmacy business thrives too.
As a pharmacy owner or hiring manager, creating an inclusive workplace is essential for ensuring all team members can thrive. Verovian Pharmacy Recruitment Agency can help you build a diverse and supportive workforce by focusing on inclusion at every step of the recruitment process.
We work closely with hiring managers and candidates to ensure a transparent and accessible hiring process, encouraging applicants to discuss any hidden disabilities they may have. This creates an open, stigma-free environment where everyone feels confident to contribute.
Additionally, we provide guidance on making reasonable adjustments, such as flexible working hours or tailored training, to support employees with hidden disabilities. Partnering with Verovian Pharmacy Recruitment Agency helps to ensure that diversity and inclusivity are not just buzzwords but integral parts of your pharmacy’s recruitment and employment strategy. With our support, you can create teams that are not only diverse but also equipped to meet the unique needs of each employee, resulting in a more harmonious and productive work environment. Contact us today to learn how we can help you build a more inclusive pharmacy team.
As a pharmacist in the UK, your role extends far beyond dispensing medications; it embodies a profound commitment to public safety and professional integrity. Central to this responsibility is the process of revalidation—a critical mechanism ensuring that pharmacists not only meet but exceed the standards set by the General Pharmaceutical Council (GPhC) standards. But what does this process entail, and how can you effectively navigate its complexities?
This guide will walk you through the revalidation process, highlighting key requirements, timelines, and best practices to streamline your journey. Whether you are a seasoned professional or new to the field, understanding these essential elements will empower you to uphold the integrity of your practice and foster trust within your community. Join us as we explore the nuances of revalidation and equip you with the tools necessary for success.
Revalidation is a process that requires pharmacists to demonstrate that they are practicing safely, effectively, and in line with the latest professional standards. It ensures that pharmacists are continually reflecting on their practice, enhancing their skills, and maintaining their fitness to practice. This process is part of the GPhC’s commitment to ensuring the safety and quality of care provided to patients.
1. Public Trust: Revalidation is essential for maintaining public confidence in pharmacy professionals. By ensuring that pharmacists are competent and up-to-date with their skills and knowledge, the process fosters trust among patients and the wider community.
2. Professional Development: The revalidation process encourages pharmacists to engage in continuous professional development (CPD), which not only enhances their clinical practice but also contributes to improved patient care. By committing to lifelong learning, pharmacists can stay informed about the latest advancements in their field.
3. Reflection on Your Practice: Revalidation provides an opportunity to critically analyse your experiences, decisions, and interactions with patients and colleagues. This reflective practice allows you to identify what worked well and what areas may require improvement, ultimately enhancing the quality of care you provide.
4. Regulatory Compliance: Compliance with revalidation is a legal requirement for all registered pharmacists in the UK. It ensures that you uphold the standards of practice and protect your professional standing. Failing to meet these requirements can result in disciplinary actions or removal from the professional register.
Pharmacists are required to undergo revalidation every three years. This cycle allows pharmacists to demonstrate their ongoing competence and adherence to the General Pharmaceutical Council (GPhC) standards.
The key requirements for revalidation are:
1. Reflective Practice: Pharmacists must reflect on their practice regularly, which involves assessing what they have learnt from their experiences and identifying areas for improvement. You are required to submit one reflective account every three years. This account should focus on how you have applied the Standards for Pharmacy Professionals in your practice and the impact this has had on patient care and your professional development. The standards to consider when reflecting on your practice are:
See the GPhC reflective account form and guidance here.
2. Continuing Professional Development (CPD): As part of your revalidation process, you are required to submit four CPD records, two of which must be planned events. One example could be participating in a workshop offered by the Royal Pharmaceutical Society (RPS) on medication management, detailing the skills acquired and their application in your practice. Another planned event might involve completing an online course through the UK Clinical Pharmacy Association (UKCPA), focused on enhancing patient communication. In this record, you would reflect on how this training has improved your interactions with patients and positively impacted their care. Each entry should clearly demonstrate your learning, the application of knowledge, and thoughtful reflection on how these experiences have influenced your practice.
3. Peer Feedback: Gathering feedback from colleagues and other healthcare professionals is an essential component of the revalidation process. You are required to obtain one record of peer feedback during this period. This feedback should be constructive, focussing on helping pharmacists identify their strengths and areas for improvement in practice.
Do you have more questions about your revalidation? The General Pharmaceutical Council (GPhC) has published a comprehensive list of frequently asked questions (FAQs) to assist you. You can access them directly on the GPhC website.
Revalidation is a critical aspect of maintaining professional standards in pharmacy practice. By engaging in reflective practice, continuing professional development, and actively seeking feedback, you not only comply with GPhC requirements but also enhance your skills and contribute to better patient care. As you navigate the revalidation process, remember that it is an opportunity for personal and professional growth that ultimately benefits both you and the patients you serve.
At VerovianPharmacy Recruitment Agency, we are dedicated to empowering pharmacists to reach their career aspirations through a diverse array of resources, job opportunities, and professional development programs.
As you strive to meet your revalidation requirements, our tailored services are designed to cater to your unique needs. We connect you with respected employers who prioritise continuous learning and professional growth. Whether you're pursuing permanent roles, locum positions, or seeking expert guidance on your next career move, our team is committed to supporting you at every step of your journey.
Elevate your pharmacy career today by registering with VerovianPharmacy Recruitment Agency. Together, we can unlock your potential and ensure you thrive in your role as a pharmacist, making a meaningful impact on patient care and the healthcare community.
In the dynamic pharmacy environment, effectively managing patient interactions is essential for delivering exceptional care. Whether dealing with frustrated customers or handling complex medication inquiries, your approach to these challenging situations can make a significant difference. This blog provides actionable strategies for navigating difficult encounters with pharmacy patients, aiming to enhance your skills and improve patient satisfaction.
Pharmacy settings can often bring out a range of challenging behaviours. From patients who feel overwhelmed by complex medication regimens to those frustrated by long wait times, understanding these behaviours is the first step towards effective management. Recognising what drives these frustrations—be it confusion, anxiety, or misinformation—can help tailor your approach to each unique situation.
At the heart of managing challenging interactions is communication. To foster a more positive and productive relationship with your patients, follow these techniques:
Active listening is a crucial skill for managing challenging interactions with pharmacy patients, especially when combined with a calm demeanor. Even if you already understand the situation, actively listening to the patient demonstrates your genuine concern and commitment to addressing their needs.
To fully engage, give patients your undivided attention by making eye contact, nodding, and using verbal affirmations like "I understand" or "Go on." These gestures demonstrate genuine interest and help de-escalate tension. Reflecting and clarifying are also essential components of active listening. By repeating back what the patient has said in your own words, such as, "So, you're saying that you've been experiencing headaches since starting this medication?" you ensure accurate understanding and show attentiveness. Maintaining a calm demeanour throughout this process reassures the patient that their concerns are being taken seriously, fosters trust, and paves the way for effective communication and resolution of their issues.
Empathy involves recognising and validating a patient’s feelings, which can be significantly enhanced by addressing them with positive language and clear explanations. For example, if a patient is anxious about starting a new medication, you might say, "I understand that starting a new medication can be daunting, but I’m here to guide you through this." Alongside this empathetic acknowledgment, provide clear explanations about the medication in simple, straightforward terms. For instance, explain how the medication works and what to expect in clear, non-technical language. Using positive language, such as “We’ll work through this together,” further reassures the patient and reduces their anxiety. This approach not only validates their emotions but also clarifies any uncertainties, fostering a trusting relationship and enhancing overall satisfaction and cooperation.
Setting clear boundaries and expectations is essential for fostering a respectful and professional environment in the pharmacy. Begin by creating written policies that outline the standards of conduct expected from both staff and patients. Calmly communicate these policies to ensure everyone understands them. For instance, if a patient demands immediate service that is not possible due to policy or workload, you might explain, "Our policy requires that we complete each prescription within 20 minutes to ensure accuracy. I appreciate your patience while we prepare your medication." Clearly setting these boundaries helps manage patients' expectations and reduce frustration. Consistently enforcing these boundaries ensures that patients understand and respect the procedures and rules, ultimately contributing to a more orderly and professional environment. This approach also helps in mitigating conflicts and maintaining a positive atmosphere in the pharmacy.
Ensure that no issue remains unresolved by offering effective solutions that address the problem and satisfy the patient. Proactively finding a resolution shows patients that you genuinely value their concerns and are committed to their satisfaction. Research indicates that handling issues effectively can actually enhance patient trust, as they see your dedication to addressing their needs.
Once you’ve resolved the issue, think about offering a small gesture of goodwill, such as a discount on a future purchase. This gesture can help address any lingering frustrations and help restore your credibility with the patient, demonstrating that you value their experience and are committed to making things right.
Patient education and empowerment are essential strategies for preventing the recurrence of difficult interactions in pharmacy settings. By clearly explaining a patient’s condition, medication regimen, and treatment plan, you can significantly reduce misunderstandings. For instance, when patients are informed about why a medication is prescribed and how it benefits their health, they are less likely to feel confused or frustrated. Additionally, thorough explanations about potential side effects and their management can prevent issues that might otherwise lead to conflicts. By proactively addressing these aspects, you help patients feel more informed and prepared, which not only improves their overall experience but also minimises the likelihood of future disputes.
No pharmacy operates in isolation, and teamwork plays a vital role in managing challenging patients effectively. Despite your best efforts, some situations may escalate beyond the scope of individual interaction. When faced with a persistently difficult or aggressive patient, it's crucial to seek support from colleagues, supervisors, or managers. They can offer alternative perspectives and solutions that might not be immediately apparent.
Handling difficult pharmacy patients requires a combination of empathy, clear communication, and effective problem-solving. By actively listening, providing clear explanations, setting boundaries, and offering solutions, you can navigate challenging interactions and maintain a positive environment in your pharmacy.
Verovian Pharmacy Recruitment Agency is here to support you in finding the perfect opportunity. We specialise in connecting talented pharmacy professionals with top employers across the industry. Whether you're just starting or looking to advance your career, our dedicated team is committed to helping you achieve your professional goals. Register with Verovian Pharmacy Recruitment Agency today and take the next step towards a fulfilling and successful career in pharmacy.
Conflict is an inevitable part of any workplace, but in a fast-paced environment like a pharmacy, disputes can escalate quickly and impact patient care. Managing these disputes effectively is crucial for maintaining a productive and harmonious pharmacy team.
As a pharmacy manager or team leader, you need to be skilled at identifying and handling conflicts within your team to ensure the workplace remains productive and pleasant. This blog will explore the common sources of conflict within pharmacy teams and practical strategies that you can employ to manage and resolve conflicts, ensuring a cohesive work environment in your practice.
To manage disputes effectively, it's important to understand their root causes. Common sources of conflict within pharmacy teams include:
Managing disputes effectively requires a proactive and strategic approach. Here are some strategies to consider:
When conflicts arise, addressing them promptly and effectively is key. Here are some practical tips:
To prevent future disputes and manage conflicts effectively in the long term, consider these steps:
Effectively managing disputes among your pharmacy team is essential for maintaining a productive and positive work environment. By understanding the sources of conflict, implementing effective resolution strategies, and fostering open communication, you can ensure that your team works cohesively and efficiently. With these tools, you'll be better equipped to handle disputes promptly and professionally, ultimately leading to better patient care and a more harmonious workplace.
Having a well-prepared and efficient team is crucial to delivering exceptional patient care. Whether you run a small community pharmacy or manage a chain of stores, the success of your practice hinges on the skills and dedication of your staff. That's where Verovian Pharmacy Agency comes in, providing you with the support and resources needed to build and maintain a top-performing team.
We offer comprehensive staffing and training solutions tailored to the needs of pharmacy owners. From expert recruitment and tailored training programs to fostering team dynamics and providing flexible staffing options, Verovian Pharmacy Agency ensures that your pharmacy team is equipped to deliver exceptional patient care.
